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The Three Hour Mediation - Part III

4/21/2016

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In Part I and Part II of this article, I discussed the “justice gap” created by the courts’ diminishing budgets and private mediations being too expensive for a lot of litigants. With 30 years of experience and proven techniques, I developed a Three-Hour Mediation program to make professional conflict resolution practical and affordable.

The Three Hour Mediation - Part III

  
   Private mediators charging average rates anticipate the parties will have completed discovery – if the parties aren’t quite ready, they’ll ask for the mediation to be continued. THMs are frequently scheduled before discovery is completed. Typical reasons include: A) The court made me do it; B) The facts are generally agreed on and an early settlement will save money that can go toward settlement; C) There are (inconvenient) facts that someone would rather not have to disclose; and
D) We don’t expect the case to settle, but want help with something else.

   THMs are meant to work in less than optimal circumstances. Even where settlement isn’t the goal, THM’s can streamline the issues and discovery, positioning the case for resolution down the line, saving $$$ thousands in litigation costs.

   Here are two crucial steps for a successful THM:

   The Pre-mediation Phone Conference - Best Friend To Speedy Settlements

   About 10 days before the mediation, the mediator should have a short conference with each counsel separately. This session tackles important issues that otherwise devour precious mediation time. Is the case ready for mediation or do the attorneys need more time (and perhaps the mediator’s support to the court for a continuance)? Is this mediation not about settlement, but about accomplishing something else? Is there persuasive/damning evidence (videos, deposition testimony, admissions) that a party should bring to show the other party or just the mediator?

   During the call, the mediator should confirm that the mediator is expecting and will receive a detailed Mediation Brief and ask if counsel will share the brief, or some part of it, with opposing counsel. Verify that counsel will have someone with settlement authority at the mediation, and if not, that they’ve gotten permission from the other side to instead have a person with full authority available by cell phone, including after hours. Each party should be asked to bring the evidence or support for its litigation position that is likely to be in controversy at the mediation, whether or not it has been formally exchanged. This evidence, or the lack of it, can be just what is needed to clear the clouds that foment unproductive argument and blur reason.
   Last, the parties should be asked to bring proposed settlement agreements that include the ancillary terms they will want. That way, while the mediator is out the room, the attorneys can be working on the language, leaving only to add the final amount.
   Review Mediation Briefs and Follow Up With Counsel Before the Mediation
   Mediation briefs are absolutely critical to the THM. Often, it’s the first time the parties’ attorneys have really thought the case through - matching their theory of liability, or defense, and damages - with the evidence.
   Comparing the briefs, anticipated mediation conflicts stand out like elephants. Ignoring the pachyderm in the room until well into the mediation is a huge time suck.  For a successful THM, the mediator should contact counsel again after reviewing the briefs, at least a couple days before the mediation asking counsel to be prepared to address the conflicts. Likewise, when the briefs or pre-mediation phone call reveal that the parties do not have the same recollection of the settlement offers/demands that were exchanged, the parties should be asked to bring their written settlement communications to the mediation. If medical bills don’t add up the same, the parties should be asked to bring evidence to support their figures.
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   The pre-mediation conference and post brief follow-up do more than just smooth the way for substantive settlement discussions. These connections tell counsel that the mediator is taking their mediation seriously and they should too. If done correctly, by the end of the call the attorneys should feel comfortable with the mediator’s approach, trust in the mediator’s competence, and be ready by the time of mediation to build on the work that they feel has already begun.
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David Geffen Mediation offers a Three Hour Mediation package for $750.00
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Website Access - See What I'm Saying?

4/21/2016

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   Well your website looks great, but does it sound great too?
   I recently reminded my colleagues that law and mediation practices are public accommodations that are subject to title III of the ADA. Public accommodations must provide full and equal enjoyment of their facilities and services. The ADA also requires that businesses and organizations that serve the public communicate effectively with people who have communication related disabilities. The goal is to ensure that communication with people with visual and auditory disabilities is equally effective as communication with people without disabilities.
   Even though the Department of Justice has kept kicking the can down the road when it comes to establishing regulations to address technical standards to make websites accessible to people with disabilities, that has not stopped the DOJ from moving forward successfully with lawsuits across the country based on its reading of the ADA as requiring websites and mobile applications to be available to everyone.
   A law firm’s website is both a service of that firm and a communication. In short, websites must provide both equal access and effective communication to people with disabilities. How do you meet your obligation to provide full and equal enjoyment of your website and effective communication to people with visual and hearing impairments?
   You can relax a little, because many websites can be read by people with visual impairments using software designed to read text. Images and sounds create different challenges. If you’re not sure whether your website meets Web Content Accessibility Guidelines (WCAG), there are lots of free applications that will analyze your website in seconds just by pasting your URL. They can give you a pretty good indication of whether your website is effectively communicating and how it can be improved. Here is a link to an online article showing several free web-based web accessibility evaluation tools:

http://usabilitygeek.com/10-free-web-based-web-site-accessibility-evaluation-tools/

   Photographs and illustrations provide a common impediment to communication in websites for people who can’t see them. This can be addressed merely by inserting a description of the function of what is being represented. (As an example, describing my photograph – “Nice guy in a suit”.) If your website has audio, you can supply a captioned version of the audio for individuals with severe hearing impairments.
    If you need help, it may be time to pull in a web accessibility consultant to identify accessibility issues within a website and define options for fixing them. “They can save a business thousands of dollars by streamlining web development, and millions in avoidable litigation," says Web Accessibility Consultant Kim Hampton of Aperior (aperior.com).
   Automated testing can apprise you of glaring gaps in compliance and a general overview of usability, but a consultant acts as an "advocate for the users of the site", says Hampton. “Of course we audit the site and report on its accessibility and compliance with accepted standards, but we also test and consult with the idea of the person using the site or software, and ask things like:  ‘What if she has a learning disability, or color blindness, or both?’  That’s the only way to do it right that I know of, and I’ve been at this for over two decades,” says Hampton.

 Ref  Web Content Accessibility Guidelines (WCAG) Overview  https://www.w3.org/WAI/intro/wcag.php

David Geffen is a Mediator and recognized ADA Expert (but not a web consultant.)
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David Geffen Mediation offers a Three Hour Mediation package for $750.00

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The Three Hour Mediation - Part II

4/21/2016

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An excerpt from David’s upcoming article...

The Three Hour Mediation


   As trial assignment dates get pushed further away, the affordability of effective mediators is becoming an actual factor in the access to justice.

   For courts with an ADR program, litigants with fewer resources still have a shot at early resolution through court assigned mediations.
Typically three hours, the work is done pro bono or for a nominal fee.


   When there is no ADR panel, mediation doesn’t come cheap. And the longer the mediation lasts, the more expensive. Bringing matters to a timely resolution can start to look like something reserved for the parties wealthy enough to afford it. It’s time for a fresh look at what mediators can do to increase the odds of a resolution in a three-hour window of opportunity.

                    Three Hour Mediation to the Rescue

   For many years, it was not surprising to find attorneys who showed up for court assigned mediations unprepared and unwilling to be there. To some, it felt like detention. The generosity of mediators who gave their time pro bono was under appreciated. The unreliable quality of court assigned mediators didn’t help. Not surprisingly, the value attorneys placed on mediation increased with the price they paid.

   Mediators who took on the Three Hour Mediation were challenged by the attitudes of the litigants’ attorneys and their lack of preparation. Important discovery was not completed and the pressure of gearing up for trial hadn’t set in. Still, the mediators had undertaken a trust by the court, and by their profession, to do their utmost to get the case resolved, or as close to resolution as possible. For mediators who were passionate about their profession, these unique challenges gave them an opportunity to develop new tools for efficiency to increase the likelihood of success in three hours, tools that are easily applied to private pay THM’s as well.

   Now that trials are being set further and further away, the value placed on an early mediation has gone up dramatically – mediation may be the litigants’ only opportunity to resolve the case for years. Effective mediators using well-honed THM tools offered at an affordable price can help ensure that justice is evenly distributed and within everyone’s reach.

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David Geffen Mediation offers a Three Hour Mediation package for $750.00
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    Author

    David Geffen is a mediator, reasonable accommodation expert/consultant, and professional negotiator practicing throughout California.

    Mr. Geffen was a trial attorney for over 30 years. He is also a law school professor, published writer, lecturer, educator, and expert. 

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David Geffen, Esq.
(310) 434-1111 
Aperior.com